FAQs

Answering frequently asked questions

Frequently Asked Questions

Who will I see?

Every consultation is performed personally by Dr Simone Doreian.
There are no delegated cosmetic consultations.

You will be assessed by the doctor who has over two decades of experience in aesthetic medicine.

What can I expect at my first appointment?

Your first consultation is a key medical assessment. Dr Simone Doreian believes safe, personalised treatment requires a comprehensive face-to-face consultation.

Every consultation is performed personally by Dr Simone Doreian, a specialist General Medical Practitioner.

There are no delegated cosmetic consultations.

You will be assessed by the doctor who has over two decades of experience in aesthetic medicine.

Your consultation includes:

  • Medical history
  • Current medications
  • Previous cosmetic treatments
  • General health assessment
  • Skin assessment
  • Facial assessment
  • Clinical photography
  • Discussion of goals
  • Discussion of risks
  • Long-term planning
  • Written treatment recommendations where appropriate.
Why is assessment important?

Similar concerns often have very different underlying causes. Accurate diagnosis allows appropriate advice and avoids unnecessary treatment.

Why can’t I choose my treatment online?

Because different concerns can have multiple underlying causes.
Appropriate management begins with assessment rather than selecting a procedure.

Why don’t you offer cosmetic consultation by Telehealth?

Your first consultation is a key medical assessment. Dr Simone Doreian believes safe, personalised treatment requires a comprehensive face-to-face consultation.

During your appointment, Dr Doreian will take your medical history and discuss your concerns and goals.

  • Assess your facial anatomy, skin quality, movement and proportions.
  • Determine whether treatment is appropriate and safe for you.
  • Explain the benefits, risks, limitations and recovery of treatment options.
  • Create a personalised treatment plan.

Key reasons Telehealth is unsuitable for initial consultations:

  • Many assessments cannot be performed accurately via photos or video.
  • In-person evaluation is essential for precise analysis of facial anatomy and movement.
  • Safety and ethical care requires a thorough, hands-on medical assessment.
  • Informed decision-making is best supported through direct, face-to-face discussion.
Why might you recommend no treatment?

Because not every concern benefits from medical treatment. Our responsibility is to recommend what is clinically appropriate, which may include observation, skincare, lifestyle measures, referral to another health professional, or no treatment.

Are treatments safe?

Aesthetic treatments are not beauty treatments. They may involve prescription and administration of medications, and use of devices. Treatments can involve potential risks to your health.
These will be discussed in detail with you during treatment planning and before procedures. Information regarding treatments and potential side effects and complications is available for your later reference in your consultation and by follow up correspondance.

Can I bring a friend / my pet / my children?

No. Our clinic is a quiet clinical space requiring full concentration, privacy, and is not an appropriate place with hazards for children.

Why don’t you advertise prices?

Australian regulations restrict the advertising of prescription medicines. Any recommended treatment, associated costs and alternatives will be discussed during your consultation where appropriate.

Why don’t you show before and after photos on your website and Instagram?

We do not use before-and-after images in public advertising. Where clinically appropriate, outcomes, limitations and risks may be discussed privately during consultation.

How do I book?

Simply book online here:
https://melbourne-aesthetic-medicine.cliniko.com/bookings#service

Select New Patient Consultation if this is your first visit, or Current Patient if you have seen us before.

A $300 deposit is required to secure all New Patient appointments. This is applied toward your consultation or services provided at your appointment.

If you are unable to book online, we can assist by email at info@doreiancosmeticclinic.com.au or by calling or SMSing our assistant on (+61) 0431 845 393.

You can cancel and rebook your own appointments using the link in your confirmation email, or contact us if you need assistance.

How do I change / cancel my booking?

To change an existing appointment, please cancel your current booking using the link in your confirmation email, then book a new appointment at your preferred time.

What happens if I am late for my appointment?

If you are running late, please SMS 0421 934 291 as soon as possible. This alerts Dr Doreian directly.

If you arrive more than 10 minutes late, there may not be sufficient time to safely complete your consultation or treatment without delaying patients booked after you. Your appointment may therefore need to be rescheduled.

A late cancellation fee of up to $300 may apply where the appointment cannot proceed because of late arrival.

Do new patients need to pay a booking deposit?

Yes. A $300 deposit is required to secure all new patient appointments.

The deposit is applied toward your consultation or services provided at your appointment. Payment of a deposit secures your appointment only and does not commit you to any cosmetic treatment.

If you provide at least 72 hours’ notice of cancellation or rescheduling, the deposit can be transferred to another appointment or refunded on request by emailing info@doreiancosmeticclinic.com.au

Where a late cancellation or non-attendance fee applies, the deposit may be applied toward that fee.

Cancellations, rescheduling and missed appointments

Please provide at least 72 hours’ notice if you need to cancel or reschedule your appointment.

We understand that unexpected or exceptional circumstances can occur. Please contact us as soon as possible if this happens.

Cancellations or rescheduling within 72 hours, and failure to attend an appointment, may incur a late cancellation fee of up to $300. This reflects the appointment time reserved for you and the limited opportunity to offer that time to another patient.

Where a booking deposit has been paid, it may be applied toward any applicable late cancellation or non-attendance fee.

New Patients should contact us at with least 72 hours notice . A booking deposit refund can be organised or appointment moved.

Future bookings may be declined while an outstanding cancellation or non-attendance fee remains unpaid.